consultants

Marsha LangSusan Mazer & Dallas Smith

Internationally known concert artists and composers, Susan Mazer and Dallas Smith pioneered the intentional use of music in institutional and healthcare environments. The essence of their talented work seeks to stimulate and encourage both the intellect and the spirit. Acknowledging that the sound environment is the most oppressive, the most invasive, and the most relentless component of the institutional experience, Mazer and Smith, wife and husband, have developed training and implementation programs to condition the healthcare setting.

Healing Healthcare Systems, Inc.

Founded in 1992 by Susan and Dallas, Healing Healthcare Systems (HHS) is focused on the development of  tools that use music as environmental design in the healthcare setting, and providing technical and educational support based upon it implications for the patient experience.  The philosophy upon which HHS is based in the belief that music, in its highest form, transforms the perception of time and place which affects how patients experience their illness. By concentrating on the environmental outcome that music can offer, music can be a context for the recovery process with comprehensive support to patients, families, and caregivers.

Starting with a 24-hour audio/visual program offering patients and staff an uninterrupted and meaningful alternative to commercial television and radio in one hospital, the C.A.R.E. Channel is now a mainstay in over 500 healthcare facilities across the nation. HHS also embraces issues such as hospital noise, clutter, communications, and patient-provider relationship outcomes.

Speakers, Researchers, and Consultants

Nationally renowned keynote speakers and workshop presenters; participate in ongoing research and development of health-supporting and healing environment tools and knowledge base; continuing education certified workshops for healthcare professionals; adapted experiential workshops for community and educational institutions focus on the role of music in strengthening life-management skills; substance abuse prevention programs for K-12 youth endorsed by the U.S. Department of Justice, Partners Against Violence Network.

Authors

Numerous articles for professional publications, research and white papers; Sound Choices: Using Music to Design the Environments in Which You Live, Work, and Heal (Hay House, 1999); Beyond Silence: Music as Environmental Design, Innovations in Healthcare Design (Van Nostrand Reinhold, 1995).

Concert Musicians and Recording Artists

Performing together since 1985, Susan, and electro-acoustic harpist, and Dallas, a multi-woodwind musician, blend traditional music and modern jazz; composers and record producers of dozens of albums; perform at classical and popular concerts, and world-class jazz and fine arts festivals; music featured on National Public Radio, PBS, NOVA, and the Discovery Channel; founders of the Elder Care Concert Series in Reno, NV which is administered by the Sierra Arts Foundation.

Susan MazerSusan Mazer

As president and CEO of Healing Healthcare Systems, Susan oversees the strategic direction of the company including sales, marketing, and product development.

Brought the issue of hospital noise to the forefront of hospital concern by designing accredited educational programs for nurses and presenting at conferences; considered an expert on environmental design in the health care setting and in the field of privacy and HIPAA; well-published author with articles and white papers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, elder care, and other related topics.

Works as a professional jazz harpist with Dallas Smith.

Awards

  • Who’s Who Among Health Care Facilities Management Professionals, 2007 & 2008
  • President’s Award, Sierra Arts Foundation, 2005
  • Leland R. Kaiser Founder’s Award in Healing Healthcare, 1997

Education and Professional Affiliations

  • Ph.D., Human and Organizational Development, Fielding Graduate University
  • M.A., Human and Organizational Development, Fielding Graduate University
  • M.A., Musicology, Stanford University, CA
  • B.A., Music Performance, Wayne State University, MI
  • American Gerontology Society
  • Society for the Arts in Healthcare
  • Environmental Design Research Association (EDRA)
  • Association of Healing Healthcare Advocates
  • Stanford Alumni Association
  • Wayne State University Alumni Association
  • Cass Technical High School Alumni Association.

Dallas SmithDallas Smith

As executive vice president of Healing HealthCare Systems, Dallas is the producer of audio/video programming for The C.A.R.E. Channel, The C.A.R.E. Channel with Guided Imagery, C.A.R.E. With Music, C.A.R.E. on Hold, and C.A.R.E. at Home. He also co-facilitates the company's educational programs; taught CEU and CME courses for nurses and physicians since 1989; a sought after educator at major medical centers across the US.

A woodwinds jazz musician, trained and performed nationally and internationally, currently performs professionally with Susan Mazer and with bands in Sweden and India; chairman of the Department of Recording Studies at Sierra Nevada College in Incline Village, NV (1987-1992).

Awards

  • President’s Award, Sierra Arts Foundation, 2005
  • Leland R. Kaiser Founder’s Award in Healing Healthcare, 1997

Education and Professional Affiliations

  • Undergraduate study, Florida State University
  • B.A., Music, Sierra Nevada College, NV
  • Studied music In Germany, India, and Sweden
  • National Academy of Recording Arts and Sciences
  • American Federation of Musician

Back to top

Website design by Sandy Honigsberg